Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

MANILA, Philippines — It may seem peculiar to find Intel Corp. operating in the computer telephony business, which had been considered little more than a niche even at the height of telecom bubble. So ...

During his keynote address at this year's Windows Hardware Engineering Conference (WinHEC), Bill Gates demonstrated Microsoft's prototype for a new class of communicating PC. Developed in ...

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Twelve years ago, AT&T conducted a survey to determine whether cellular phones would ever catch on in the United States. The result? The survey found that, overwhelmingly, people and telecom companies ...

Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

Open source IP telephony software packages are helping users move away from the traditional world of proprietary office phone systems, PBXs with closed operating systems and expensive specialty ...

Amman, Jordan. 10 September, 2007. TeleFinity the leading provider of advanced computer telephony solutions announces that it will launch new line of products during GITEX Technology Week 2007. As ...