A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

Police call handlers will get training to help them understand rural crime better. West Mercia Police has taken the decision after some farmers said their concerns were "not fully recognised or ...

Durham Police call handlers were kept busy over the festive period dealing with hundreds of calls to the force control room.

People have been left heartbroken after hearing about the calls 999 handlers receive on an almost daily basis - and it has ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...