Whether you’re waiting on hold or punching buttons, trying to get a person on the phone when you call customer service can be a headache. NBC’s senior consumer investigative correspondent Vicky Nguyen ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...