At around 12:30 p.m. on March 5, Adriane Smith stopped by the desks of the three people who report to her and offered an apology. "I'm so sorry," she told her colleagues, who at first—not surprisingly ...

What Types Of Questions Develop Conversations? When I hosted my radio show, I learned quickly that a yes or no question could stop a conversation in its tracks. If I asked, "Do you like your job?" and ...

The pace of work has always challenged leaders, but the acceleration brought on by new technology has created a new kind of pressure. Leaders are flooded with information, surrounded by rapid change, ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

Ioannis Kratsiotis does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...

Conversation isn’t taught in school the way writing and public speaking are, so we have to pick it up on our own—which is one reason there’s such wide variation in how satisfying our conversations are ...