Onboarding new employees is an important practice that supports your company culture, establishes the smooth transition of job responsibilities and makes employees feel valued. Offboarding has the ...

When employees leave a company, they should depart with a sense of accomplishment and a positive impression of the organization. Thakker emphasizes the importance of having a well-documented ...

Amid ‘The Great Resignation,’ the damage from employees (or contractors) leaving an organization might be one of the most significant risks facing IT teams today. The latest research from Verizon’s ...

Research from YouGov finds that poor offboarding practices across industries including healthcare and tech are putting companies at risk, including for loss of end-user devices and unauthorized SaaS ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most companies don’t spend time at the end of the customer’s ...

Have you ever experienced the professional equivalent of being ghosted? Ghosting, often associated with personal relationships, refers to a sudden, unexplained end to communication. But it’s not just ...

A recent report found 59% of customers who leave a brand end up returning, with a critical factor influencing that choice being a good offboarding process. Ideally, customers of subscription services ...