Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

When you make a voice call through Zoom, FaceTime or WhatsApp, you're not just sharing what you say. You're revealing your age, gender, emotional state, social background and personality—a biometric ...

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers. Automatic speech recognition (ASR) technology has gotten a lot better in ...

New Delhi/IBNS, Jan. 16 -- Convertway by Unicommerce, a marketing automation platform for e-commerce and D2C brands, has ...