One of the most common reactions people have when I talk about my work in addressing passive-aggressive behavior is an impassioned, “Passive aggression is so frustrating! I can’t stand ...

One morning, a customer approached the counter and said, “Good morning!” I’d love a cappuccino with oat milk, extra hot, please. I appreciate it – thank you!” The barista nodded and got to work. A few ...

We all have skills, opinions and ideas that we feel confident about. But whether or not other people — a boss, colleague, friend, partner or new acquaintance — feel the same depends on how you ...