Contacting 911 has been easier than ever in Tazewell County since the call center implemented a texting system two years ago, ...

The city of Milwaukee's Emergency Communications Department is using AI-generated characters to enhance the training of 911 ...

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just ...

Mayhorn said the need for a new 911 center is important not only for those answering the call, but for the community they ...

That question can be answered in dozens of harrowing ways. Perhaps there’s someone breaking into your home, maybe you were ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...

LOUISVILLE, Ky. (WDRB) -- A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency. Louisville Metro Emergency Services leaders made the ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

GUILFORD COUNTY, N.C. (WGHP) — A dispatcher at Guilford Metro 911 answers thousands of calls a year for a variety of reasons. On Sept. 7, one dispatcher got a call that stopped her and her desk mate ...

A pork chop, a taxi, a TV show and a snoring family member are all featured in this year's RCMP list of calls that "missed ...