When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

This story, headlined "911 operators confront grim task, ghastly calls," was originally published Sept. 19, 2005. It is being republished for the 20th anniversary of Hurricane Katrina as part of The ...